Products Up Outage History

Products Up is up right now

Products Up had 12 outages in the last 2 years totaling 21h 53m of downtime — averaging 0.5 incidents per month.

There were 12 Products Up outages since June 5, 2025 totaling 21h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.productsup.io

Minor May 29, 2026

Connector runs - Degraded performance

Detected by Pingoru
May 29, 2026, 03:32 PM UTC
Resolved
May 29, 2026, 06:42 PM UTC
Duration
3h 9m
Affected: Data Processing
Timeline · 2 updates
  1. investigating May 29, 2026, 03:32 PM UTC

    We are currently investigating delays affecting connector runs. Some runs may take longer than usual to start or resume. No data is at risk, and runs will continue to process — they may simply be slower to complete during this period. Our engineering team is actively working to restore normal processing times. We will provide an update when this happens.

  2. resolved May 29, 2026, 06:42 PM UTC

    This incident has been resolved. Data source imports are processing normally again. Earlier today, some imports experienced longer-than-usual processing times, primarily affecting connections to third-party platforms that were applying API rate limits to incoming requests. No data was lost, and affected imports were retried automatically. The backlog has now cleared and import times have returned to normal. We have also taken steps to reduce the likelihood of similar delays in the future. Thank you for your patience.

Read the full incident report →

Minor April 7, 2026

Platform stability issues

Detected by Pingoru
Apr 07, 2026, 01:09 PM UTC
Resolved
Apr 07, 2026, 02:30 PM UTC
Duration
1h 21m
Affected: Platform APIProductsup Platform
Timeline · 3 updates
  1. investigating Apr 07, 2026, 01:09 PM UTC

    We are currently experiencing issues with the platform. Our team is actively investigating the problem and working to identify the root cause. We will provide further updates as soon as more information becomes available.

  2. monitoring Apr 07, 2026, 01:41 PM UTC

    The issue was identified and has been resolved. The platform is now operational. Our team will continue to closely monitor the systems to ensure stability and complete resolution of the incident.

  3. resolved Apr 07, 2026, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 3, 2026

Productsup Transport File Service Disruption

Detected by Pingoru
Mar 03, 2026, 01:49 PM UTC
Resolved
Mar 03, 2026, 01:49 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 03, 2026, 01:49 PM UTC

    Elevated errors on a network interface in one of our storage cluster nodes caused disruption on our Transport File Service (HTTP/FTP). After the faulty node was isolated by our engineer on duty, downloads were available as normal.

Read the full incident report →

Major February 3, 2026

Platform database issues

Detected by Pingoru
Feb 03, 2026, 07:22 AM UTC
Resolved
Feb 03, 2026, 09:56 AM UTC
Duration
2h 34m
Affected: Productsup PlatformData Processing
Timeline · 3 updates
  1. investigating Feb 03, 2026, 07:22 AM UTC

    Dear customers, we're currently investigating some database cluster issues that may have caused some jobs to fail. We will update this incident when the root cause will be identified. Your Productsup Tech Operations Team

  2. identified Feb 03, 2026, 07:32 AM UTC

    We have identified the root cause of the incident. A backup node rejoined the cluster unexpectedly, which triggered networking configuration conflicts preventing other nodes from connecting to it. This caused a brief cluster-wide pause (~2 minutes) while the state auto-resolved. Services are now operating normally. We are monitoring the situation and will provide further updates if needed.

  3. resolved Feb 03, 2026, 09:56 AM UTC

    The networking configuration conflict caused by the backup node rejoining the cluster has been fully resolved. The cluster auto-recovered and all nodes are operating normally. No data loss or lasting impact. We will review the backup node rejoin behavior and networking config to prevent recurrence. Thanks for your patience.

Read the full incident report →

Critical January 21, 2026

FTP Download Service Disruption

Detected by Pingoru
Jan 21, 2026, 03:04 PM UTC
Resolved
Jan 21, 2026, 03:57 PM UTC
Duration
53m
Affected: FTP Service
Timeline · 2 updates
  1. monitoring Jan 21, 2026, 03:04 PM UTC

    Incident: FTP Download Service Disruption Status: Monitoring Duration: ~30-60 minutes (ended 17:34 UTC) Impact: Customers experienced failures when downloading files via FTP during this window. Root Cause: Internal network maintenance window on FTP infrastructure resulted in connectivity issues affecting the service. Resolution: Network changes were reverted and full service restored. The FTP fleet is currently operating normally with enhanced monitoring active. What We're Doing: - Continuous monitoring of FTP service health and network metrics - Post-incident review to improve change management procedures for infrastructure maintenance We apologize for the disruption and appreciate your patience.

  2. resolved Jan 21, 2026, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 18, 2025

Image service

Detected by Pingoru
Dec 18, 2025, 02:04 PM UTC
Resolved
Dec 18, 2025, 03:00 PM UTC
Duration
55m
Affected: Image Service
Timeline · 2 updates
  1. investigating Dec 18, 2025, 02:04 PM UTC

    We are currently investigating an issue affecting our image service. Some users may experience broken images or timeouts during generation. Our team is actively working to identify the root cause. While not all requests are impacted, we appreciate your patience as we work toward a full resolution. We will provide further updates as soon as more information is available.

  2. resolved Dec 18, 2025, 03:00 PM UTC

    We have successfully resolved the issues affecting image generation. The service is now operating at full capacity. Our investigation identified that the timeouts were caused by an isolated surge in volume that exceeded our standard system limits. To prevent this from recurring, we have increased our capacity safeguards. These updates will ensure consistent performance for all users, even during periods of high demand. Thank you for your patience while we stabilized the service.

Read the full incident report →

Minor September 24, 2025

Data Processing is slow

Detected by Pingoru
Sep 24, 2025, 11:33 AM UTC
Resolved
Sep 24, 2025, 11:50 AM UTC
Duration
17m
Affected: Platform APIProductsup PlatformData ProcessingStream API
Timeline · 3 updates
  1. investigating Sep 24, 2025, 11:33 AM UTC

    Dear customers, our platform is currently above load, which may cause the interface to be slower than usual, and some jobs to be waiting in queue. We are currently investigating the issue. Please bear with us as our team is committed to resolve this incident as soon as possible. Best regards, Your Productsup Technical Operations Team

  2. identified Sep 24, 2025, 11:36 AM UTC

    Dear customers, we have linked the performance issue to a defective fiber optic transceiver in our Falkenstein datacenter. Our provider is currently replacing the module. Thanks for your patience as the incident should be resolved shortly.

  3. resolved Sep 24, 2025, 11:50 AM UTC

    Dear customers, the module has been replaced by our provider and performance is back to normal. Thanks again for your patience during this incident. Best regards, Your Productsup Tech Operations Team

Read the full incident report →

Major August 11, 2025

Issues processing data

Detected by Pingoru
Aug 11, 2025, 02:20 PM UTC
Resolved
Aug 11, 2025, 05:33 PM UTC
Duration
3h 13m
Affected: Data Processing
Timeline · 3 updates
  1. investigating Aug 11, 2025, 02:20 PM UTC

    Dear customers, We're observing longer queues than normal in our processing system. We’re currently investigating and will have more information shortly. Thank you for your patience.

  2. identified Aug 11, 2025, 02:48 PM UTC

    Dear customers. we have performed a restart of our processing scheduler systems in order to unblock the queue. All systems are now back to normal state and jobs should be processing in due time. We will continue to monitor the system in case any further issues arise. Thank you for your understanding, Your Productsup Technical Operations Team

  3. resolved Aug 11, 2025, 05:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 24, 2025

Urgent maintenance on data processing service

Detected by Pingoru
Jun 24, 2025, 07:41 PM UTC
Resolved
Jun 24, 2025, 07:55 PM UTC
Duration
14m
Affected: Data Processing
Timeline · 2 updates
  1. identified Jun 24, 2025, 07:41 PM UTC

    Following our investigation into the recent network incident, our engineering team has identified an execution bug affecting several projects. This bug is currently preventing some jobs from starting. To urgently resolve this issue, we must perform a full restart of our data processing scheduler. During this essential maintenance: - All currently executing jobs will be stopped. - No new jobs will be able to start until the executor is restarted. We understand this causes inconvenience and appreciate your patience as we work to restore full functionality. We will provide an update as soon as the restart is complete and services are back to normal.

  2. resolved Jun 24, 2025, 07:55 PM UTC

    Dear Customers, We are pleased to inform you that the full restart of our data processing scheduler has been successfully completed. The maintenance proceeded without issues, and the execution bug preventing some jobs from starting has been resolved. All jobs will now restart and resume execution according to their regular schedules. Thank you for your understanding and patience during this essential maintenance. We will continue to monitor the system closely. Sincerely, Productsup Technical Operations Team

Read the full incident report →

Minor June 24, 2025

Performance Issues

Detected by Pingoru
Jun 24, 2025, 03:19 PM UTC
Resolved
Jun 24, 2025, 06:14 PM UTC
Duration
2h 54m
Affected: Productsup Platform
Timeline · 3 updates
  1. identified Jun 24, 2025, 03:19 PM UTC

    We're currently observing slow response times within the Platform's user interface. Please be aware that data processing remains unaffected by this issue. The cause has been identified to network issues at our provider in Falkenstein, and we are waiting for them to improve the situation. We apologize for any inconvenience this may cause.

  2. monitoring Jun 24, 2025, 04:22 PM UTC

    Dear customers, We have rerouted internal traffic by another route, which caused drastic improvements in platform load times. We will continue to monitor the situation and resolve this incident when fully satisfied. Thanks for your patience, Your Productsup Network Operations Team

  3. resolved Jun 24, 2025, 06:14 PM UTC

    This note confirms that the incident regarding slow response times in the Platform's user interface has been resolved. Our engineering team successfully identified and addressed the underlying cause of the performance degradation. We have verified that the user interface is now responding normally. Thank you for your patience and understanding while we worked to restore full service. Your Productsup Network Operations Team

Read the full incident report →

Minor June 5, 2025

Network maintenance advisory

Detected by Pingoru
Jun 05, 2025, 10:47 PM UTC
Resolved
Jun 06, 2025, 12:30 AM UTC
Duration
1h 42m
Affected: Platform APIProductsup PlatformData ProcessingImage ServiceStream API
Timeline · 2 updates
  1. investigating Jun 05, 2025, 10:47 PM UTC

    Due to to the unexpected interruption of our network connection between two of our datacenters, some services might encounter degraded performance or be intermittently unreachable. We are currently investigating what caused the interruption of the connection and will update this thread when we have done so. Best regards, Productsup Network Operations Center

  2. resolved Jun 06, 2025, 12:30 AM UTC

    The network connection between our two datacenters has been restored, and services are fully available at this time. Thanks for your patience and continued support. Best regards, Productsup Network Operations Center

Read the full incident report →