ProDeal360 Outage History
ProDeal360 is up right nowPingoru has recorded 10 incidents for ProDeal360: 2 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 512 (0%) |
Incidents, newest first
Notice February 5, 2026 Increased Error Rates 18m Core Application
Started Feb 05, 2026, 01:25 AM UTC· resolved Feb 05, 2026, 01:43 AM UTC
- investigating Feb 05, 2026, 01:25 AM UTC
We are currently investigating an issue that is resulting in errors for all users.
- investigating Feb 05, 2026, 01:25 AM UTC
We are continuing to investigate this issue.
- monitoring Feb 05, 2026, 01:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2026, 01:43 AM UTC
This incident has been resolved.
Notice December 15, 2025 Dataroom Upload Degradation 9h 22m Core Application
Started Dec 15, 2025, 06:24 PM UTC· resolved Dec 16, 2025, 03:46 AM UTC
- investigating Dec 15, 2025, 06:24 PM UTC
We're experiencing performance degradation for Upload API due to an outage in our upstream provider. We will continue to monitor and work with our partner to resolve the degradation.
- investigating Dec 15, 2025, 07:06 PM UTC
We are continuing to work with our upstream provider to resolve the issue. We will share more information as it becomes available.
- identified Dec 15, 2025, 08:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 15, 2025, 10:07 PM UTC
Our upstream provider has implemented a fix. We are working through a large queue of uploads and are monitoring the results. New uploads will continue to experience increased latency as we work through the queue.
- monitoring Dec 15, 2025, 11:27 PM UTC
We are continuing to monitor for further issues. Users may still experience Network Errors when uploading to a Data Room. Those uploads are experiencing increased latency.
- monitoring Dec 16, 2025, 12:40 AM UTC
Our upstream provider is experiencing degraded performance. This is resulting in Data Room uploads to see longer-then-usual upload processing times, as well as intermittent errors. We are continuing to monitor for further issues.
- monitoring Dec 16, 2025, 12:40 AM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 16, 2025, 03:10 AM UTC
We are seeing full recovery of performance when uploading to a Data Room. We will continue to monitor to ensure no regression takes place.
- monitoring Dec 16, 2025, 03:15 AM UTC
We are continuing to monitor to ensure no regression takes place.
- resolved Dec 16, 2025, 03:46 AM UTC
This incident has been resolved.
Minor October 20, 2025 Partial Service Disruption due to Upstream Provider 6h 57m Core Application
Started Oct 20, 2025, 03:13 PM UTC· resolved Oct 20, 2025, 10:10 PM UTC
- monitoring Oct 20, 2025, 03:13 PM UTC
Our cloud providers is having a large scale outage on a service critical to Prodeal's uptime. We’re continuing to work on bringing our systems fully back on track following a major outage at our cloud provider, who are still experiencing a partial service disruption. While recovery progresses, users may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.
- monitoring Oct 20, 2025, 03:13 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 04:30 PM UTC
We are continuing to experience degradation from the continued major outage affecting Amazon Web Services (AWS) in the US-East-1 region. Our teams are working closely with AWS and continuing efforts to stabilize the platform and reduce latency, but we expect customers to continue to see periods of elevated latency and increased error rates until services are fully restored.
- monitoring Oct 20, 2025, 08:15 PM UTC
We continue to experience degradation due to the ongoing AWS outage in the US-East-1 region, and customers may continue to see increased latency and occasional errors across Prodeal. Our teams are working with AWS and will provide updates as recovery progresses.
- monitoring Oct 20, 2025, 08:56 PM UTC
We are beginning to see signs of overall recovery from our Cloud Provider. We're closely monitoring as Prodeal comes back into full service. Customers may continue to experience intermittent connectivity and increased latency.
- resolved Oct 20, 2025, 10:10 PM UTC
Today, Prodeal services were impacted by a large event at our Cloud Provider. During the event, Prodeal customers would have experienced varying types of degradation of services - increased error rates, and high latency. This incident is now resolved, and all services are now working as expected.
Notice December 13, 2024 Authentication Issues 2h 4m Core Application
Started Dec 13, 2024, 02:37 AM UTC· resolved Dec 13, 2024, 04:42 AM UTC
- investigating Dec 13, 2024, 02:37 AM UTC
We are currently noticing issues with password and magic-link based authentication.
- identified Dec 13, 2024, 03:45 AM UTC
We can confirm the increased error rates for password and magic-link based authentication. Our authentication partner is beginning to see signs of recovery. Customers may continue to receive an error while we work toward full resolution. We recommend continuing to retry any failed requests and will provide more information shortly.
- monitoring Dec 13, 2024, 04:02 AM UTC
We are continuing to see signs of recovery. We expect full recovery soon.
- monitoring Dec 13, 2024, 04:21 AM UTC
We are no longer seeing authentication errors. Systems are operating normally. We will continue to monitor until the morning.
- resolved Dec 13, 2024, 04:42 AM UTC
The issue has been resolved and the service is operating normally.