Partial Service Disruption due to Upstream Provider

Update timeline

1. monitoring Oct 20, 2025, 03:13 PM UTC

   Our cloud providers is having a large scale outage on a service critical to Prodeal's uptime. We’re continuing to work on bringing our systems fully back on track following a major outage at our cloud provider, who are still experiencing a partial service disruption. While recovery progresses, users may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.

2. monitoring Oct 20, 2025, 03:13 PM UTC

   We are continuing to monitor for any further issues.

3. monitoring Oct 20, 2025, 04:30 PM UTC

   We are continuing to experience degradation from the continued major outage affecting Amazon Web Services (AWS) in the US-East-1 region. Our teams are working closely with AWS and continuing efforts to stabilize the platform and reduce latency, but we expect customers to continue to see periods of elevated latency and increased error rates until services are fully restored.

4. monitoring Oct 20, 2025, 08:15 PM UTC

   We continue to experience degradation due to the ongoing AWS outage in the US-East-1 region, and customers may continue to see increased latency and occasional errors across Prodeal. Our teams are working with AWS and will provide updates as recovery progresses.

5. monitoring Oct 20, 2025, 08:56 PM UTC

   We are beginning to see signs of overall recovery from our Cloud Provider. We're closely monitoring as Prodeal comes back into full service. Customers may continue to experience intermittent connectivity and increased latency.

6. resolved Oct 20, 2025, 10:10 PM UTC

   Today, Prodeal services were impacted by a large event at our Cloud Provider. During the event, Prodeal customers would have experienced varying types of degradation of services - increased error rates, and high latency. This incident is now resolved, and all services are now working as expected.