ProDeal360 experienced a notice incident on December 15, 2025 affecting Core Application, lasting 9h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2025, 06:24 PM UTC
We're experiencing performance degradation for Upload API due to an outage in our upstream provider. We will continue to monitor and work with our partner to resolve the degradation.
- investigating Dec 15, 2025, 07:06 PM UTC
We are continuing to work with our upstream provider to resolve the issue. We will share more information as it becomes available.
- identified Dec 15, 2025, 08:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 15, 2025, 10:07 PM UTC
Our upstream provider has implemented a fix. We are working through a large queue of uploads and are monitoring the results. New uploads will continue to experience increased latency as we work through the queue.
- monitoring Dec 15, 2025, 11:27 PM UTC
We are continuing to monitor for further issues. Users may still experience Network Errors when uploading to a Data Room. Those uploads are experiencing increased latency.
- monitoring Dec 16, 2025, 12:40 AM UTC
Our upstream provider is experiencing degraded performance. This is resulting in Data Room uploads to see longer-then-usual upload processing times, as well as intermittent errors. We are continuing to monitor for further issues.
- monitoring Dec 16, 2025, 12:40 AM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 16, 2025, 03:10 AM UTC
We are seeing full recovery of performance when uploading to a Data Room. We will continue to monitor to ensure no regression takes place.
- monitoring Dec 16, 2025, 03:15 AM UTC
We are continuing to monitor to ensure no regression takes place.
- resolved Dec 16, 2025, 03:46 AM UTC
This incident has been resolved.