Dataroom Upload Degradation

Update timeline

1. investigating Dec 15, 2025, 06:24 PM UTC

   We're experiencing performance degradation for Upload API due to an outage in our upstream provider. We will continue to monitor and work with our partner to resolve the degradation.

2. investigating Dec 15, 2025, 07:06 PM UTC

   We are continuing to work with our upstream provider to resolve the issue. We will share more information as it becomes available.

3. identified Dec 15, 2025, 08:02 PM UTC

   The issue has been identified and a fix is being implemented.

4. monitoring Dec 15, 2025, 10:07 PM UTC

   Our upstream provider has implemented a fix. We are working through a large queue of uploads and are monitoring the results. New uploads will continue to experience increased latency as we work through the queue.

5. monitoring Dec 15, 2025, 11:27 PM UTC

   We are continuing to monitor for further issues. Users may still experience Network Errors when uploading to a Data Room. Those uploads are experiencing increased latency.

6. monitoring Dec 16, 2025, 12:40 AM UTC

   Our upstream provider is experiencing degraded performance. This is resulting in Data Room uploads to see longer-then-usual upload processing times, as well as intermittent errors. We are continuing to monitor for further issues.

7. monitoring Dec 16, 2025, 12:40 AM UTC

   We are continuing to monitor for any further issues.

8. monitoring Dec 16, 2025, 03:10 AM UTC

   We are seeing full recovery of performance when uploading to a Data Room. We will continue to monitor to ensure no regression takes place.

9. monitoring Dec 16, 2025, 03:15 AM UTC

   We are continuing to monitor to ensure no regression takes place.

10. resolved Dec 16, 2025, 03:46 AM UTC

    This incident has been resolved.