Resolved after 2 hours 4 minutes, affecting Core Application, on December 13, 2024.
We are no longer seeing authentication errors. Systems are operating normally. We will continue to monitor until the morning.
Affected components
Update timeline
- investigating Dec 13, 2024, 02:37 AM UTC
We are currently noticing issues with password and magic-link based authentication.
- identified Dec 13, 2024, 03:45 AM UTC
We can confirm the increased error rates for password and magic-link based authentication. Our authentication partner is beginning to see signs of recovery. Customers may continue to receive an error while we work toward full resolution. We recommend continuing to retry any failed requests and will provide more information shortly.
- monitoring Dec 13, 2024, 04:02 AM UTC
We are continuing to see signs of recovery. We expect full recovery soon.
- monitoring Dec 13, 2024, 04:21 AM UTC
We are no longer seeing authentication errors. Systems are operating normally. We will continue to monitor until the morning.
- resolved Dec 13, 2024, 04:42 AM UTC
The issue has been resolved and the service is operating normally.
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