ProdataKey experienced a notice incident on March 28, 2022, lasting 19h 29m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 28, 2022, 03:56 PM UTC
Certain customers are experiencing sporadic connectivity issues when connecting to PDK.io. We are currently investigating this issue.
- investigating Mar 28, 2022, 09:12 PM UTC
Our engineering team has been busy troubleshooting the connectivity issues seen by some of our customers. While this investigation is ongoing we would encourage any users who encounter it to refresh their browsers or restart their apps as this has proven to be helpful in some situations. Thank you for your patience.
- resolved Mar 29, 2022, 11:26 AM UTC
Our engineering team has performed a focused infrastructure upgrade to address certain connectivity issues seen by customers and concluded the investigation. If any further connectivity issues are observed please reach out to your internet service provider and or PDK support.