ProdataKey incident

Digital Credential activation/redemption functionality interruption

Major Resolved View vendor source →

ProdataKey experienced a major incident on January 24, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2023, 05:03 PM UTC
Resolved
Jan 24, 2023, 09:30 AM UTC
Duration
—
Detected by Pingoru
Jan 24, 2023, 05:03 PM UTC

Update timeline

  1. resolved Jan 24, 2023, 05:03 PM UTC

    During routine maintenance of our system the specific component responsible for activating/redeeming newly issued digital credentials became unavailable. This issue did not affect credentials already held or other operation of the mobile app. This service was restored at approximately 8AM Mountain time. No reissuance of digital credentials should be required, just retry the invite. We apologize for inconvenience this may have caused.