ProdataKey incident

Azure Active Directory Integration availability interruption

Minor Resolved View vendor source →

ProdataKey experienced a minor incident on August 25, 2023 affecting PDK.IO management, lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2023, 03:41 PM UTC
Resolved
Aug 27, 2023, 05:08 AM UTC
Duration
1d 13h
Detected by Pingoru
Aug 25, 2023, 03:41 PM UTC

Affected components

PDK.IO management

Update timeline

  1. investigating Aug 25, 2023, 03:41 PM UTC

    PDK Engineering has identified an issue with the Azure Active Directory integration and is currently investigating its cause. During this time synchronization between Azure Active Directory and PDK.IO may not function as expected.

  2. monitoring Aug 25, 2023, 11:57 PM UTC

    The Azure Active Directory Integration has been re-enabled. Despite this the integration on the Azure side may have been placed in a quarantine state (see https://learn.microsoft.com/en-us/azure/active-directory/app-provisioning/application-provisioning-quarantine-status) for details. This quarantine state should be removed automatically after 24 hours and synchronizations will resume. This 24 hour period may be shortened by following the Microsoft instructions at the link provided. We are continuing to monitor this integration and are working on changes to improve the reliability over the coming days. Thank you for your patience.

  3. resolved Aug 27, 2023, 05:08 AM UTC

    This issue has been resolved. Thank you for your patience.