ProdataKey incident

People and event report generation temporarily unavailable

Minor Resolved View vendor source →

ProdataKey experienced a minor incident on September 8, 2023 affecting PDK.IO management, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2023, 03:22 PM UTC
Resolved
Sep 08, 2023, 04:38 PM UTC
Duration
1h 15m
Detected by Pingoru
Sep 08, 2023, 03:22 PM UTC

Affected components

PDK.IO management

Update timeline

  1. investigating Sep 08, 2023, 03:22 PM UTC

    The generation of people and event reports is currently unavailable. We are currently investigating this issue.

  2. investigating Sep 08, 2023, 03:59 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 08, 2023, 04:00 PM UTC

    The issue has been identified and PDK engineering is working to bring reporting functionality back online.

  4. identified Sep 08, 2023, 04:37 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Sep 08, 2023, 04:38 PM UTC

    Report generation capability has been restored.