ProdataKey experienced a major incident on February 1, 2024 affecting PDK.IO management and Touch to open, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
PDK.IO managementTouch to open
Update timeline
- investigating Feb 01, 2024, 08:24 PM UTC
We are currently experiencing an issue that is preventing access to the PDK.IO management interface. Our engineering team is investigating. Access control operation should not be affected on site except for remote touch to open capability through the PDK App. Bluetooth credential and physical credentials should still operate normally. Thank you for your patience.
- monitoring Feb 01, 2024, 08:33 PM UTC
We have identified the issue and have steps to restore accessibility.
- resolved Feb 01, 2024, 09:22 PM UTC
This issue has been resolved. We apologize for an inconvenience this may have caused.