ProdataKey incident

Some features of the states page not fully operating for some customers.

Minor Resolved View vendor source →

ProdataKey experienced a minor incident on March 11, 2024 affecting PDK.IO management, lasting 3h 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2024, 08:21 PM UTC
Resolved
Mar 12, 2024, 12:10 AM UTC
Duration
3h 48m
Detected by Pingoru
Mar 11, 2024, 08:21 PM UTC

Affected components

PDK.IO management

Update timeline

  1. investigating Mar 11, 2024, 08:21 PM UTC

    PDK engineers are investigating an issue related to the states page, particularly surrounding sending commands (unlock, DND) and viewing live status changes. Access using credentials seems to be unaffected at this time as well as other management features. Please be patient as we investigate this issue.

  2. monitoring Mar 11, 2024, 08:42 PM UTC

    This issue has been addressed and we're monitoring this area closely.

  3. resolved Mar 12, 2024, 12:10 AM UTC

    This issue has been resolved. Thank you for your patiene.