ProdataKey incident

Interruption in delivery of some webhook calls from PDK.IO cloud

Minor Resolved View vendor source →

ProdataKey experienced a minor incident on May 7, 2024 affecting PDK.IO management, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
May 07, 2024, 09:41 PM UTC
Resolved
May 08, 2024, 10:52 PM UTC
Duration
1d 1h
Detected by Pingoru
May 07, 2024, 09:41 PM UTC

Affected components

PDK.IO management

Update timeline

  1. investigating May 07, 2024, 09:41 PM UTC

    It has been brought to our attention that there is a significant percentage of webhook subscriptions registered through the PDK.IO API that are not operating as expected. This also is affecting certain integrations utilizing webhook functionality such as Network Optix. This issue does not affect credentialed access to facilities and does not affect PDK.IO management except for instances where webhooks are utilized. Our engineering team is investigating this issue and are working on fix.

  2. monitoring May 08, 2024, 02:34 PM UTC

    A fix has been rolled out and we are monitoring webhook operation.

  3. resolved May 08, 2024, 10:52 PM UTC

    All indicators show a successful resolution to this issue. Thank you for your patience.