ProdataKey incident

Interruption in the ability to redeem newly issued bluetooth credentials on systems with touch-io readers

Minor Resolved View vendor source →

ProdataKey experienced a minor incident on December 20, 2024 affecting Bluetooth Scanning, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2024, 12:00 AM UTC
Resolved
Dec 20, 2024, 02:33 AM UTC
Duration
2h 33m
Detected by Pingoru
Dec 20, 2024, 12:00 AM UTC

Affected components

Bluetooth Scanning

Update timeline

  1. investigating Dec 20, 2024, 12:00 AM UTC

    It has been brought to our attention that the loading (redemption) of newly issued bluetooth credentials into the Prodatakey App for 1.X or 2.X systems is not working in some cases, specifically if the system has a touchio reader or has had a touchio reader installed in the past. The issue also seems to prevent the redemption of mobile credentials if bluetooth credentials are bundled with the invitation. As a temporary workaround for mobile credential delivery, unselect "Bluetooth" when issuing the credential. This interruption does not affect the operation of digital bluetooth credentials that have been issued and redeemed previously, nor does it affect the operation of mobile credentials or physical credentials. Thank you for your patience while we investigate this issue.

  2. resolved Dec 20, 2024, 02:33 AM UTC

    This issue has been resolved. Thank you for your patience.