ProdataKey incident

Delays in cloud node synchronization, interruption to live events and door status.

Major Resolved View vendor source →

ProdataKey experienced a major incident on January 8, 2025 affecting PDK.IO management, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2025, 05:45 PM UTC
Resolved
Jan 08, 2025, 08:40 PM UTC
Duration
2h 54m
Detected by Pingoru
Jan 08, 2025, 05:45 PM UTC

Affected components

PDK.IO management

Update timeline

  1. investigating Jan 08, 2025, 05:45 PM UTC

    Cloud node synchronization is currently delayed and PDK engineering is working on a resolution. This problem doesn't affect the ability to gain access via card scans or use of the mobile app. We will post more information as it becomes available.

  2. identified Jan 08, 2025, 06:27 PM UTC

    We have identified the problem and are currently working on a solution. Additionally, this same problem as interrupted the flow of live events and also the status updates to the states page. Thank you for your patience as we address this issue.

  3. monitoring Jan 08, 2025, 06:53 PM UTC

    The fix has been applied and all services has been restored. We're currently monitoring to ensure that the fix continues to operate as expected. Thank you for your patience!

  4. resolved Jan 08, 2025, 08:40 PM UTC

    We have confirmed this issue has been resolved.