ProdataKey incident

Some PDK.IO users with the manager role get a blank screen when viewing a system

Minor Resolved View vendor source →

ProdataKey experienced a minor incident on April 15, 2025 affecting PDK.IO management, lasting 14h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 07:43 PM UTC
Resolved
Apr 16, 2025, 09:47 AM UTC
Duration
14h 4m
Detected by Pingoru
Apr 15, 2025, 07:43 PM UTC

Affected components

PDK.IO management

Update timeline

  1. investigating Apr 15, 2025, 07:43 PM UTC

    Currently some PDK.IO users with the manager role see a blank white screen when navigating into a system. We are actively investigating this issue and anticipate it to be resolved soon. This issue doesn't affect credential submissions, card scans, rule execution or door operations. Thank you for your patience, we anticipate to have this addressed soon.

  2. monitoring Apr 15, 2025, 08:08 PM UTC

    A fix has been put in place and we're monitoring the result.

  3. resolved Apr 16, 2025, 09:47 AM UTC

    All PDK.io users with the manager role should be functioning correctly.