ProdataKey incident

Slow loading of pages within the pdk.io application

Minor Resolved View vendor source →

ProdataKey experienced a minor incident on April 22, 2025 affecting PDK.IO management, lasting 15h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2025, 10:39 PM UTC
Resolved
Apr 23, 2025, 02:34 PM UTC
Duration
15h 54m
Detected by Pingoru
Apr 22, 2025, 10:39 PM UTC

Affected components

PDK.IO management

Update timeline

  1. investigating Apr 22, 2025, 10:39 PM UTC

    There has been a noticeable slowdown in page loading within the pdk.io web application, as well as in the Manage area of the ProdataKey app. Our engineering team is actively investigating the cause and working to deliver a fix as soon as possible. Please note: Operation of your access control system, including the ability to remotely unlock doors via the ProdataKey app, remains unaffected. This issue only impacts system management through https://pdk.io. Thank you for your patience as we work to resolve this issue.

  2. monitoring Apr 23, 2025, 05:31 AM UTC

    We have implemented a fix and are monitoring it's effect.

  3. resolved Apr 23, 2025, 02:34 PM UTC

    This issue has been resolved. Thank you for your patience.