Resolved after 22 hours 31 minutes, affecting Dashboard, on August 12, 2021.
We are monitoring this issue and will provide an update shortly.
Affected components
Dashboard
Update timeline
- investigating Aug 12, 2021, 05:56 PM UTC
Researching into why the systems are degraded, causing merchants having difficulties accessing the dashboard.
- investigating Aug 12, 2021, 06:34 PM UTC
We are continuing to investigate this issue.
- identified Aug 12, 2021, 08:19 PM UTC
The issue has been identified, the team is working on a fix.
- identified Aug 12, 2021, 10:52 PM UTC
The issue could be related with one an technical issue of one of our providers. We are still monitoring the issues.
- identified Aug 13, 2021, 04:55 AM UTC
We are monitoring this issue and will provide an update shortly.
- resolved Aug 13, 2021, 04:27 PM UTC
This incident has been resolved.
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