Privy experienced a major incident on October 19, 2026 affecting Popups and Embedded Forms, lasting 7h 13m. The incident has been resolved; the full update timeline is below.
Affected components
PopupsEmbedded Forms
Update timeline
- investigating Oct 19, 2026, 01:15 PM UTC
We're receiving reports of Popups and Embedded Forms not showing for some Shopify stores. Our engineering team is actively investigating. If you have questions, contact our support team at [email protected].
- monitoring Oct 19, 2026, 07:56 PM UTC
Privy Popups and Embedded Forms are functioning for Shopify stores. Our team is working with Shopify on this issue, and we're continuing to monitor the situation.
- resolved Oct 19, 2026, 08:28 PM UTC
Privy Popups and Embedded forms are operating correctly.