Prisma Data incident
Suspected Accelerate Disruption - Investigating
Prisma Data experienced a critical incident on June 14, 2024 affecting Prisma Accelerate, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 14, 2024, 04:55 AM UTC
Description: Accelerate is currently experiencing a widespread issue where query engines are not being started. We're are currently investigating the issue. Affected users: All Root cause: Currently unknown Workarounds: None identified
- monitoring Jun 14, 2024, 05:14 AM UTC
Description: Query engines are now being started as expected and traffic has returned to normal. We're continuing to investigate the issue and monitor traffic across Accelerate. Affected users: All Root cause: Currently unknown Workarounds: None identified
- resolved Jun 14, 2024, 06:21 AM UTC
Description: Accelerate continues to perform as expected. Affected users: Because we saw errors in the system that manages Query Engines across regions we treated the incident as all customers affected. After further investigation, ~45% of traffic was actually impacted across the system. The most affected region was EU Central with other regions completely unaffected. Root cause: We suspect an incident with one of our cloud providers that occurred at the same time which we will validate in our postmortem. Workarounds: N/A