Prisma Data experienced a major incident on July 8, 2024 affecting Prisma Accelerate, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2024, 03:07 PM UTC
We are currently investigating an increase in 500 responses from Accelerate.
- identified Jul 08, 2024, 03:18 PM UTC
Description: We are investigating an increase in 500 responses from Accelerate caused by an incident with one of our hosting providers. Affected users: Those allocating new query engines due to new Prisma schemas, Prisma versions, or returning from idle activity Root cause: Upstream hosting provider incident affecting DNS propagation Workarounds: None
- monitoring Jul 08, 2024, 03:22 PM UTC
We're observing that Accelerate traffic has recovered. We are continuing to monitor the upstream incident for additional impact.
- resolved Jul 08, 2024, 03:40 PM UTC
We're continuing to observe successful traffic through Accelerate and the upstream incident has been resolved by the hosting provider.