Prisma Data experienced a notice incident on July 17, 2024 affecting Prisma Console, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Prisma Console
Update timeline
- investigating Jul 17, 2024, 04:49 PM UTC
Description: We are investigating an incident impacting usage reporting in the Console. Affected users: All Root cause: Upstream analytics provider Workarounds: None identified
- monitoring Jul 17, 2024, 05:02 PM UTC
The incident has been resolved and we are monitoring the issue. We are aware that there is a 57 minute gap in usage data which we're investigating how to recover.
- resolved Jul 17, 2024, 07:42 PM UTC
The remaining data from the affected time range has been recovered and no further impact has been observed.