Prisma Data incident
Accelerate issue provisioning new query engines in eu-central-1
Prisma Data experienced a major incident on October 2, 2024 affecting Prisma Accelerate, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2024, 01:16 PM UTC
Description: We are currently investigating a potential impact on Accelerate identified in our service monitoring. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified
- identified Oct 02, 2024, 01:25 PM UTC
Description: We identified an upstream infrastructure provider issue affecting the eu-central-1 region. Accelerate experienced issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region. Root cause: Upstream infrastructure provider Workarounds: None identified
- monitoring Oct 02, 2024, 01:31 PM UTC
Description: The upstream infrastructure provide issue has resolved and Accelerate is provisioning new query engines successfully. We are continuing to monitor for any further impact. Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region. Root cause: Upstream infrastructure provider Workarounds: None identified
- resolved Oct 02, 2024, 04:51 PM UTC
This incident has been resolved.