Prisma Data experienced a major incident on November 29, 2024 affecting Prisma Accelerate, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 29, 2024, 07:32 PM UTC
Description: We are investigating an Accelerate disruption in the us-east-1 region affecting the ability to start new query engines. Affected users: Accelerate users operating in the us-east-1 region Root cause: Currently unknown Workarounds: None
- monitoring Nov 29, 2024, 07:52 PM UTC
We've identified an issue in the cleanup flow for inactive query engines that led to resource capacity pressure. We've implemented a fix and confirmed that new query engines are being provisioned successfully.
- resolved Nov 29, 2024, 08:48 PM UTC
We're continuing to observe successful provisioning and cleanup of query engine instances in all regions. This incident is resolved.