Prisma Data incident

Accelerate partial disruption affecting new query engine starts

Major Resolved View vendor source →

Prisma Data experienced a major incident on January 3, 2025 affecting Prisma Accelerate, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 03, 2025, 02:56 PM UTC
Resolved
Jan 03, 2025, 03:25 PM UTC
Duration
29m
Detected by Pingoru
Jan 03, 2025, 02:56 PM UTC

Affected components

Prisma Accelerate

Update timeline

  1. identified Jan 03, 2025, 02:56 PM UTC

    Description: We have identified an issue affecting allocation of new query engines caused by an incident with an upstream service provider. Affected users: users allocating new query engines due to normal activity Root cause: upstream service provider incident Workarounds: none identified

  2. monitoring Jan 03, 2025, 03:08 PM UTC

    The upstream service provider incident has been resolved and we are no longer observing errors impacting Accelerate. We will continue to monitor for any further impact.

  3. resolved Jan 03, 2025, 03:25 PM UTC

    This incident has been resolved.