Prisma Data incident

Accelerate issue provisioning new query engines in us-east-1

Major Resolved View vendor source →

Prisma Data experienced a major incident on January 22, 2025 affecting Prisma Accelerate, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 12:50 AM UTC
Resolved
Jan 22, 2025, 01:03 AM UTC
Duration
13m
Detected by Pingoru
Jan 22, 2025, 12:50 AM UTC

Affected components

Prisma Accelerate

Update timeline

  1. identified Jan 22, 2025, 12:50 AM UTC

    We identified an upstream infrastructure provider issue affecting the us-east-1 region. Accelerate experiences issues provisioning resources for new query engine instances.

  2. identified Jan 22, 2025, 12:56 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jan 22, 2025, 12:56 AM UTC

    The upstream infrastructure provide issue has resolved and Accelerate is provisioning new query engines successfully. We are continuing to monitor for any further impact.

  4. resolved Jan 22, 2025, 01:03 AM UTC

    This incident has been resolved.