Prisma Data experienced a major incident on February 12, 2025 affecting Prisma Accelerate and Prisma Studio, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Prisma AcceleratePrisma Studio
Update timeline
- investigating Feb 12, 2025, 02:19 PM UTC
Description: We are investigating an increase in 500 responses from Accelerate for some environments. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified
- investigating Feb 12, 2025, 03:16 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 12, 2025, 03:26 PM UTC
We're experiencing issues with an upstream cloud service provider which we're actively investigating. We'll be monitoring the affected components while we find the root cause.
- monitoring Feb 12, 2025, 05:25 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 12, 2025, 05:26 PM UTC
This incident has been resolved.