Prisma Data incident

Accelerate elevated 500 responses in eu-west-3

Minor Resolved View vendor source →

Prisma Data experienced a minor incident on April 3, 2025 affecting Prisma Accelerate and Prisma Console and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2025, 02:14 PM UTC
Resolved
Apr 03, 2025, 02:45 PM UTC
Duration
31m
Detected by Pingoru
Apr 03, 2025, 02:14 PM UTC

Affected components

Prisma AcceleratePrisma ConsolePrisma OptimizePrisma Postgres

Update timeline

  1. identified Apr 03, 2025, 02:14 PM UTC

    Description: Accelerate is observing elevated 500 responses in eu-west-3 caused by an upstream provider service degradation. We are continuing to monitor the impact. Affected users: Accelerate usage in eu-west-3 Root cause: infrastructure provider degradation Workarounds: None identified

  2. monitoring Apr 03, 2025, 02:35 PM UTC

    We are no longer observing elevated 500 responses and continuing to monitor.

  3. resolved Apr 03, 2025, 02:45 PM UTC

    We are continue to observe successful responses in all regions.