Prisma Data incident

Accelerate is unable to provision new query engines in EU Central (1)

Prisma Data experienced a minor incident on May 21, 2025 affecting Prisma Accelerate, lasting 18m. The incident has been resolved; the full update timeline is below.

Started: May 21, 2025, 09:29 AM UTC
Resolved: May 21, 2025, 09:47 AM UTC
Duration: 18m
Detected by Pingoru: May 21, 2025, 09:29 AM UTC

Affected components

Prisma Accelerate

Update timeline

identified May 21, 2025, 09:29 AM UTC

Description: We identified an upstream infrastructure provider issue affecting the eu-central-1 region. Accelerate experienced issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region. Root cause: Upstream infrastructure provider Workarounds: None identified
resolved May 21, 2025, 09:47 AM UTC

The upstream infrastructure provider issue has resolved and Accelerate is provisioning new query engines successfully.