Prisma Data incident

Connectivity issues for a subset of databases in the Asia Pacific (Tokyo) region.

Prisma Data experienced a minor incident on June 5, 2025 affecting Prisma Postgres, lasting 40m. The incident has been resolved; the full update timeline is below.

Started: Jun 05, 2025, 04:17 PM UTC
Resolved: Jun 05, 2025, 04:58 PM UTC
Duration: 40m
Detected by Pingoru: Jun 05, 2025, 04:17 PM UTC

Affected components

Prisma Postgres

Update timeline

investigating Jun 05, 2025, 04:17 PM UTC

We noticed that a small set of databases that haven't been active for over 24 hours experience connectivity issues when new connections attempts are made.
monitoring Jun 05, 2025, 04:32 PM UTC

We identified the issue and rolled out a fix. All databases in the Asia Pacific (Tokyo) region should behave normal again. We continue to monitor the situation.
resolved Jun 05, 2025, 04:58 PM UTC

This incident has been resolved.