Print Tracker Pro Outage History
Print Tracker Pro is up right nowPingoru has recorded 25 incidents for Print Tracker Pro: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 507 (0%) |
Incidents, newest first
Major March 25, 2026 Email Alerts Not Sending 53m
Started Mar 25, 2026, 05:51 PM UTC· resolved Mar 25, 2026, 06:44 PM UTC
- identified Mar 25, 2026, 05:51 PM UTC
We are currently investigating an issue with email alerts not being fired since the 10:00am MT on March 24th. We've identified the problem and are working to implement a solution. Alerts have been properly detected and created within the webadmin and in the short term, we'd advise referring to the "Manage alerts" page for missed alerts since yesterday.
- monitoring Mar 25, 2026, 06:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 25, 2026, 06:44 PM UTC
This incident has been resolved. All missed low supply alerts or replacement alerts will be manually sent shortly.
Minor December 18, 2025 Some User Accounts Appearing "Deactivated" 54m Webadmin
Started Dec 18, 2025, 03:49 PM UTC· resolved Dec 18, 2025, 04:44 PM UTC
- investigating Dec 18, 2025, 03:49 PM UTC
We've seen some reports that following our authentication system migration, some users are getting an "Account Deactivated" error. We have identified that only a small subset of users are seeing this error and are currently investigating the cause. We apologize for the inconvenience and thank you for your patience as we work to complete this migration.
- identified Dec 18, 2025, 04:12 PM UTC
We have implemented a fix and are in the process of releasing it.
- monitoring Dec 18, 2025, 04:32 PM UTC
All authentication functionality has been fully restored. We're continuing to monitor for any additional issues. Please reach out to [email protected] or live chat on our web portal.
- resolved Dec 18, 2025, 04:44 PM UTC
This incident has been resolved.
Minor November 21, 2025 Remote Technician Timeouts 11m Remote Technician
Started Nov 21, 2025, 12:16 AM UTC· resolved Nov 21, 2025, 12:28 AM UTC
- identified Nov 21, 2025, 12:16 AM UTC
We identified a DNS issue specifically with Remote Technician connections timing out. We have identified the problem and are currently working towards a resolution.
- resolved Nov 21, 2025, 12:28 AM UTC
This incident has been resolved.
Minor October 20, 2025 AWS Outage Impact on Print Tracker 21h 19m Intercom Support
Started Oct 20, 2025, 06:07 PM UTC· resolved Oct 21, 2025, 03:27 PM UTC
- monitoring Oct 20, 2025, 06:07 PM UTC
We’re aware of widespread connectivity issues affecting Amazon Web Services (AWS), which are impacting multiple platforms across the internet. Print Tracker’s core services remain fully operational, as our infrastructure runs entirely on Google Cloud Platform (GCP). However, Intercom, our customer support, live chat, and ticketing system provider, is experiencing degraded performance due to the ongoing AWS outage. You may notice delays when chatting with our team or submitting support requests. We’re monitoring the situation closely and will update this page as soon as service stability returns. For urgent issues, please reach us directly at [email protected].
- resolved Oct 21, 2025, 03:27 PM UTC
This incident has been resolved.
Critical September 16, 2025 Host Infrastructure Outage 15m Webadmin, Data Processor Server, Query Engine, DCA Server and 2 more
Started Sep 16, 2025, 03:20 PM UTC· resolved Sep 16, 2025, 03:35 PM UTC
- investigating Sep 16, 2025, 03:20 PM UTC
We are currently investigating this issue. Several Google Cloud Platform compute hosts have crashed. Our team is working to identify the cause and bring on new hosts.
- identified Sep 16, 2025, 03:24 PM UTC
The problematic hosts were identified and are being removed from the cluster. New hosts are coming online now.
- identified Sep 16, 2025, 03:26 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 16, 2025, 03:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2025, 03:35 PM UTC
This incident has been resolved.
Major July 28, 2025 Webadmin Upstream Disconnect Error 18h 52m Webadmin
Started Jul 28, 2025, 07:08 PM UTC· resolved Jul 29, 2025, 02:00 PM UTC
- monitoring Jul 28, 2025, 07:08 PM UTC
Some users are reported intermittent "upstream connect error or disconnect/reset before headers. reset reason: connection termination" errors. We believe we have identified the issue and are working to implement a fix.
- monitoring Jul 28, 2025, 07:15 PM UTC
We have implemented a fix and are monitoring closely.
- monitoring Jul 28, 2025, 07:24 PM UTC
We are still seeing intermittent failures and are continuing to investigate.
- monitoring Jul 28, 2025, 07:51 PM UTC
We have implemented a fix and are monitoring closely.
- monitoring Jul 28, 2025, 08:06 PM UTC
We are still seeing intermittent failures and are continuing to investigate.
- monitoring Jul 28, 2025, 09:44 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 29, 2025, 02:00 PM UTC
This incident has been resolved.
Minor May 8, 2025 Migration Downtime 39m DCA Server
Started May 08, 2025, 10:53 PM UTC· resolved May 08, 2025, 11:33 PM UTC
- monitoring May 08, 2025, 10:53 PM UTC
We are currently performing server maintenance, which may cause temporary disruptions to real-time DCA job streaming. We appreciate your patience and understanding during this time.
- resolved May 08, 2025, 11:33 PM UTC
Server maintenance is now complete, and real-time DCA job streaming has been fully restored. Thank you for your patience and support.
Major May 7, 2025 Unexpected Server Crash 45m Webadmin, Data Processor Server, Query Engine, DCA Server and 4 more
Started May 07, 2025, 03:53 PM UTC· resolved May 07, 2025, 04:38 PM UTC
- investigating May 07, 2025, 03:53 PM UTC
We are currently investigating an issue with server resource consumption causing our webadmin service to repeatedly restart.
- identified May 07, 2025, 04:03 PM UTC
We’re currently investigating an incident affecting several Print Tracker server-side services. Initial analysis indicates a hardware failure on one of our primary compute nodes. We’re in the process of migrating impacted services to healthy nodes to restore full functionality.
- identified May 07, 2025, 04:07 PM UTC
Most services have been restored, but our DCA server is still undergoing recovery. DCAs will begin coming back online shortly. In the meantime, job submissions will be temporarily unavailable. Thank you for your patience.
- monitoring May 07, 2025, 04:09 PM UTC
All services have been fully restored, and we are closely monitoring the system to ensure continued stability. Thank you for your patience.
- resolved May 07, 2025, 04:38 PM UTC
This incident has been resolved.
Minor March 26, 2025 Meter Read/Alert Processing Delayed 35m DCA Server
Started Mar 26, 2025, 01:07 PM UTC· resolved Mar 26, 2025, 01:43 PM UTC
- monitoring Mar 26, 2025, 01:07 PM UTC
Our meter read and alert processing system is currently experiencing delays. We’re actively monitoring the situation, and the system is expected to catch up shortly. You may notice alerts arriving later than usual. We appreciate your patience.
- resolved Mar 26, 2025, 01:43 PM UTC
The meter read and alert processing system is now fully up to date, and all delays have been resolved. Alerts are being delivered normally. Thank you for your patience.
Minor March 20, 2025 Code Signing Certificate Expired 8h 14m One-click Installer Generator
Started Mar 20, 2025, 06:12 PM UTC· resolved Mar 21, 2025, 02:26 AM UTC
- identified Mar 20, 2025, 06:12 PM UTC
The code signing certificate has expired. While existing agents will continue to function as usual, one-click installers cannot be generated until a new certificate is installed. We are actively working with our third-party vendor to obtain and implement the updated code signing certificate.
- identified Mar 20, 2025, 06:50 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 20, 2025, 11:07 PM UTC
The new code signing certificate has been installed and one-click installer operations have been restored. We will continue to monitor operations to ensure that the new certificate is being used moving forward. We will be releasing Print Tracker Pro v2.69.1 this week to roll out properly signed binaries to all customers automatically.
- resolved Mar 21, 2025, 02:26 AM UTC
This incident has been resolved.
Critical October 25, 2024 Outage 41m Webadmin, Data Processor Server, Query Engine, DCA Server and 2 more
Started Oct 25, 2024, 05:03 PM UTC· resolved Oct 25, 2024, 05:44 PM UTC
- investigating Oct 25, 2024, 05:03 PM UTC
We are currently investigating this issue.
- identified Oct 25, 2024, 05:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 25, 2024, 05:23 PM UTC
All services have recovered and we're continuing to monitor closely.
- resolved Oct 25, 2024, 05:44 PM UTC
This incident has been resolved.