Prime Intellect incident

Sandbox Service - Elevated Latency and Errors

Prime Intellect experienced a minor incident on May 26, 2026 affecting Current status by service (Sandboxes), lasting 5h 49m. The incident has been resolved; the full update timeline is below.

Started: May 26, 2026, 05:45 PM UTC
Resolved: May 26, 2026, 11:34 PM UTC
Duration: 5h 49m
Detected by Pingoru: May 26, 2026, 05:45 PM UTC

Affected components

Current status by service (Sandboxes)

Update timeline

investigating May 26, 2026, 05:45 PM UTC

We are currently investigating elevated latency and intermittent errors affecting the Sandbox provisioning and CRUD APIs.
resolved May 26, 2026, 11:34 PM UTC

The elevated latency and intermittent errors affecting the Sandbox APIs have been fully resolved. The root cause was a routing change in a recently deployed sandbox backend service, which caused scheduled background jobs to retry beyond intended bounds and place pressure on shared resources.