PreVeil incident

PreVeil email services may not work for people accessing emails via Outlook, Mac mail and other MUAs

Critical Resolved View vendor source →

PreVeil experienced a critical incident on March 13, 2026 affecting Mail and Outlook Add-in, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2026, 02:59 PM UTC
Resolved
Mar 13, 2026, 05:21 PM UTC
Duration
2h 21m
Detected by Pingoru
Mar 13, 2026, 02:59 PM UTC

Affected components

MailOutlook Add-in

Update timeline

  1. investigating Mar 13, 2026, 02:59 PM UTC

    The issue impacts people using the Preveil mail via an MUA using out IMAP/SMTP services. Root cause and fix are actively being worked on.

  2. resolved Mar 13, 2026, 05:21 PM UTC

    A fix has been deployed and all services are fully operational