PreVeil incident

API slowness

Notice Resolved View vendor source →

PreVeil experienced a notice incident on November 19, 2025 affecting Android App and Backend and 1 more component, lasting 5h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 10:04 PM UTC
Resolved
Nov 20, 2025, 03:54 AM UTC
Duration
5h 49m
Detected by Pingoru
Nov 19, 2025, 10:04 PM UTC

Affected components

Android AppBackendAdmin ConsoleiOS AppDriveWeb PreVeilKey MenuMail

Update timeline

  1. investigating Nov 19, 2025, 10:04 PM UTC

    We are investigating an intermittent increase latency on our main backend API service. All file sharing, email and admin capabilities are affected and some API request might be slower than usual.

  2. resolved Nov 20, 2025, 03:54 AM UTC

    This incident has been resolved.