PreVeil incident

Backend performance and reachability issues

Minor Resolved View vendor source →

PreVeil experienced a minor incident on April 17, 2026 affecting Backend and Admin Console and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 07:06 PM UTC
Resolved
Apr 17, 2026, 08:59 PM UTC
Duration
1h 53m
Detected by Pingoru
Apr 17, 2026, 07:06 PM UTC

Affected components

BackendAdmin ConsoleDriveFindersyncGmail PluginKey MenuMailOutlook Add-inUpdater/installer

Update timeline

  1. investigating Apr 17, 2026, 07:06 PM UTC

    Some customers are reporting backend connectivity failures or slowness. Initial analysis shows that some components on the backend are experiencing heavy loads. We are actively investigating the issue and will provide updates here.

  2. resolved Apr 17, 2026, 08:59 PM UTC

    The backend issues have been fixed and performance should be back to normal.