Preset experienced a minor incident on April 13, 2026 affecting Workspaces in US East Coast, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 13, 2026, 09:00 AM UTC
Status: Monitoring We are currently performing a planned database engine upgrade. The maintenance window has exceeded its scheduled time and some customers may be experiencing connection failures or inability to access the service. We are actively monitoring the upgrade progress. The service will be restored automatically once the upgrade completes. Affected components Workspaces in US East Coast (Degraded performance)
- monitoring Apr 13, 2026, 02:02 PM UTC
Status: Monitoring Our team is actively working to restore access as quickly as possible. We will provide another update within 30 minutes. We apologize for the extended disruption and appreciate your continued patience. Affected components Workspaces in US East Coast (Full outage)
- monitoring Apr 13, 2026, 02:20 PM UTC
Status: Monitoring Our database systems are back online and we are actively monitoring to ensure stability. Thank you for your patience throughout this disruption. Affected components Workspaces in US East Coast (Operational)
- resolved Apr 13, 2026, 03:28 PM UTC
Status: Resolved This incident has been resolved. All systems are back online and operating normally. Affected components Workspaces in US East Coast (Operational)