Prelude is currently experiencing a major incident affecting Verify and Notify, which began 6h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Oct 21, 2026, 11:21 AM UTC
Status: Investigating There is a carrier-level incident from Orange France that impacts the delivery of SMS to that carrier’s handsets. We are monitoring the situation and we advise customers to use alternative channels to reach their users until the incident is resolved from Orange France. Affected components Verify (Degraded performance) Notify (Degraded performance)
- resolved Oct 21, 2026, 12:55 PM UTC
Status: Resolved The delivery degradation on Orange France has been resolved. Affected components Verify (Operational) Notify (Operational)
- investigating Oct 21, 2026, 01:16 PM UTC
Status: Investigating SMS delivery to Orange France remains degraded. We recommend using alternative channels to reach affected users while we investigate. Affected components Verify (Degraded performance) Notify (Degraded performance)