Prelude incident

Increased latencies and error rates on the Verify API

Minor Resolved View vendor source →

Prelude experienced a minor incident on August 9, 2026 affecting Verify, lasting 14h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2026, 11:18 PM UTC
Resolved
Aug 10, 2026, 01:28 PM UTC
Duration
14h 10m
Detected by Pingoru
Aug 09, 2026, 11:18 PM UTC

Affected components

Verify

Update timeline

  1. investigating Aug 09, 2026, 11:18 PM UTC

    Status: Investigating We are investigating increased error rates and latencies on the Verify API. Affected components Verify (Degraded performance)

  2. monitoring Aug 09, 2026, 11:41 PM UTC

    Status: Monitoring We've managed to identify the cause of the issue and applied a fix. Error rate and latencies have gone back to normal. We are monitoring. Affected components Verify (Operational)

  3. resolved Aug 10, 2026, 01:28 PM UTC

    Status: Resolved Incident have been fully mitigated Affected components Verify (Operational)