Prelude Outage History

Prelude is up right now

Prelude had 3 outages in the last 2 years totaling 17h 19m of downtime, averaging 0.1 incidents per month.

There were 3 Prelude outages since August 9, 2026 totaling 17h 19m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.prelude.so

Minor October 15, 2026

SMS deliverability in China is highly degraded

Detected by Pingoru
Oct 15, 2026, 03:19 PM UTC
Resolved
Oct 15, 2026, 06:29 PM UTC
Duration
3h 9m
Affected: Verify
Timeline · 3 updates
  1. identified Oct 15, 2026, 03:19 PM UTC

    Status: Identified We are investigating SMS delivery issues in China. Affected components Verify (Degraded performance)

  2. monitoring Oct 15, 2026, 05:27 PM UTC

    Status: Monitoring SMS verification in China is recovering after we switched traffic to an alternative delivery route. Successful verifications have resumed, and we are monitoring delivery and verification success rates to confirm sustained recovery. Affected components Verify (Degraded performance)

  3. resolved Oct 15, 2026, 06:29 PM UTC

    Status: Resolved SMS verification in China has recovered following the switch to an alternative delivery route. This incident is now resolved. Affected components Verify (Operational)

Read the full incident report →

Minor August 16, 2026

Increased error rate and latencies across our APIs

Detected by Pingoru
Aug 16, 2026, 07:41 AM UTC
Resolved
Aug 16, 2026, 07:41 AM UTC
Duration
–
Affected: VerifyAuthNotify
Timeline · 2 updates
  1. investigating Aug 16, 2026, 07:41 AM UTC

    Status: Investigating We are investigating increased latencies and error rates across our APIs Affected components Notify (Degraded performance) Auth (Degraded performance) Verify (Partial outage)

  2. resolved Aug 16, 2026, 07:41 AM UTC

    Status: Resolved APIs are back to normal operation. Affected components Verify (Operational) Notify (Operational) Auth (Operational)

Read the full incident report →

Minor August 9, 2026

Increased latencies and error rates on the Verify API

Detected by Pingoru
Aug 09, 2026, 11:18 PM UTC
Resolved
Aug 10, 2026, 01:28 PM UTC
Duration
14h 10m
Affected: Verify
Timeline · 3 updates
  1. investigating Aug 09, 2026, 11:18 PM UTC

    Status: Investigating We are investigating increased error rates and latencies on the Verify API. Affected components Verify (Degraded performance)

  2. monitoring Aug 09, 2026, 11:41 PM UTC

    Status: Monitoring We've managed to identify the cause of the issue and applied a fix. Error rate and latencies have gone back to normal. We are monitoring. Affected components Verify (Operational)

  3. resolved Aug 10, 2026, 01:28 PM UTC

    Status: Resolved Incident have been fully mitigated Affected components Verify (Operational)

Read the full incident report →