Prelude experienced a minor incident on October 15, 2026 affecting Verify, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 15, 2026, 03:19 PM UTC
Status: Identified We are investigating SMS delivery issues in China. Affected components Verify (Degraded performance)
- monitoring Oct 15, 2026, 05:27 PM UTC
Status: Monitoring SMS verification in China is recovering after we switched traffic to an alternative delivery route. Successful verifications have resumed, and we are monitoring delivery and verification success rates to confirm sustained recovery. Affected components Verify (Degraded performance)
- resolved Oct 15, 2026, 06:29 PM UTC
Status: Resolved SMS verification in China has recovered following the switch to an alternative delivery route. This incident is now resolved. Affected components Verify (Operational)