Precisely experienced a major incident on April 14, 2025 affecting US - API and EMEA - API and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2025, 04:05 PM UTC
Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team
- identified Apr 14, 2025, 05:01 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 14, 2025, 05:11 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 14, 2025, 05:24 PM UTC
This incident has been resolved.