Precisely incident

Default Catalog Rules Showing Blank

Minor Resolved View vendor source →

Precisely experienced a minor incident on April 16, 2025 affecting Data Integrity Suite US, lasting 15h 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 07:35 PM UTC
Resolved
Apr 17, 2025, 11:19 AM UTC
Duration
15h 43m
Detected by Pingoru
Apr 16, 2025, 07:35 PM UTC

Affected components

Data Integrity Suite US

Update timeline

  1. investigating Apr 16, 2025, 07:35 PM UTC

    We are currently investigating the following status of default catalog rules: - Default rules run status is null - The evaluation time for the default rules shows as being reset to 3 Sept 2024 The following modules and features were known to be impacted at the time: - Cataloging rules Thank you for your patience, Precisely Emergency Response Team

  2. identified Apr 16, 2025, 08:49 PM UTC

    The issue has been identified and a fix is pending.

  3. identified Apr 17, 2025, 07:45 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Apr 17, 2025, 11:19 AM UTC

    The technical issue which began at 5:56 PM UTC, April 16 2025 was resolved at 9:55 AM UTC, April 17 2025. At this time full functionality has been restored. Users observing default catalog rules' status as NotRun, will need to manually re-trigger the rules for the status to be updated. Thank you for your patience, Precisely Emergency Response Team