Practice Fusion incident

Phone System Outage

Notice Resolved View vendor source →

Practice Fusion experienced a notice incident on October 15, 2025, lasting 6h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 04:55 PM UTC
Resolved
Oct 15, 2025, 11:37 PM UTC
Duration
6h 41m
Detected by Pingoru
Oct 15, 2025, 04:55 PM UTC

Update timeline

  1. investigating Oct 15, 2025, 04:55 PM UTC

    We’re currently experiencing an issue with our phone system, and inbound/outbound calls may not be working at this time. Our team is working with our phone provider to restore service as quickly as possible. Please visit help.practicefusion.com to start a live chat or create a support case for immediate assistance.

  2. investigating Oct 15, 2025, 05:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 15, 2025, 07:40 PM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 15, 2025, 09:37 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Oct 15, 2025, 10:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 15, 2025, 11:37 PM UTC

    This incident has been resolved.