Private Practice Software incident

Important Update from PPS Support - Service Disruption

Major Resolved View vendor source →

Private Practice Software experienced a major incident on October 1, 2026, lasting 13h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 06:57 PM UTC
Resolved
Oct 02, 2026, 08:08 AM UTC
Duration
13h 11m
Detected by Pingoru
Oct 01, 2026, 06:57 PM UTC

Update timeline

  1. investigating Oct 01, 2026, 06:57 PM UTC

    Some clients are currently experiencing issues with accessing PPS. Our team are currently investigating this problem and are working with our data centre in order to get all PPS services running as normal as soon as possible. In the meantime, we apologise for any inconvenience this may cause.

  2. resolved Oct 02, 2026, 08:08 AM UTC

    We've now resolved the incident. Thanks for your patience.