[External] Credit Card - Mexico | | Resolved Partial Service Degradation

Update timeline

1. investigating Apr 30, 2026, 06:25 PM UTC

   The PPRO monitoring system has identified a Partial Service Degradation affecting Credit Card - Mexico. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

2. identified Apr 30, 2026, 10:53 PM UTC

   This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

3. monitoring May 01, 2026, 01:35 AM UTC

   The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Credit Card - Mexico extensively to ensure that performance remains stable before we formally conclude this incident.

4. resolved May 01, 2026, 01:56 AM UTC

   The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.