PPRO incident

[External] PayU | J&T bank PSD2 | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on September 18, 2026 affecting PayU, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 07:41 AM UTC
Resolved
Sep 18, 2026, 01:46 PM UTC
Duration
6h 5m
Detected by Pingoru
Sep 18, 2026, 07:41 AM UTC

Affected components

PayU

Update timeline

  1. identified Sep 18, 2026, 07:41 AM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  2. monitoring Sep 18, 2026, 08:58 AM UTC

    The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of PayU extensively to ensure that performance remains stable before we formally conclude this incident.

  3. resolved Sep 18, 2026, 01:46 PM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.