PPRO incident

[External] Credit Card (France) | | Severe Service Degradation

Critical Resolved View vendor source →

PPRO experienced a critical incident on September 17, 2026 affecting Transaction Processing Platform and Credit Card - France, lasting 3h 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 05:16 PM UTC
Resolved
Sep 17, 2026, 09:00 PM UTC
Duration
3h 44m
Detected by Pingoru
Sep 17, 2026, 05:16 PM UTC

Affected components

Transaction Processing PlatformCredit Card - France

Update timeline

  1. investigating Sep 17, 2026, 05:16 PM UTC

    The PPRO monitoring system has identified a Severe Service Degradation affecting Transaction Processing Platform. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Sep 17, 2026, 05:52 PM UTC

    We have detected a partial service disruption at this payment method but we have noticed that the disruption it’s external.

  3. monitoring Sep 17, 2026, 07:04 PM UTC

    We have received notification that the payment scheme has returned to normal operations. We are also confirming that the performance of this payment scheme has recovered to the expected service levels. We will continue to monitor the payment scheme's performance before closing the open incident with the payment scheme.

  4. resolved Sep 17, 2026, 09:00 PM UTC

    We have determined based on the conversion rate that the affected bank(s) have returned to normal operations.