PPRO incident

[External] Credit Card - Mexico | | Resolved Partial Service Degradation

PPRO experienced a major incident on August 1, 2026 affecting Credit Card - Mexico, lasting 19h 39m. The incident has been resolved; the full update timeline is below.

Started: Aug 01, 2026, 08:57 PM UTC
Resolved: Aug 02, 2026, 04:37 PM UTC
Duration: 19h 39m
Detected by Pingoru: Aug 01, 2026, 08:57 PM UTC

Affected components

Credit Card - Mexico

Update timeline

identified Aug 01, 2026, 08:57 PM UTC

This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
monitoring Aug 01, 2026, 11:01 PM UTC

The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Credit Card - Mexico extensively to ensure that performance remains stable before we formally conclude this incident.
resolved Aug 02, 2026, 04:37 PM UTC

The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.