PPRO incident

[External] Test ITSM | | Resolved Partial Service Degradation

Major Resolved View vendor source →

PPRO experienced a major incident on July 4, 2026, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2026, 05:20 AM UTC
Resolved
Jul 04, 2026, 05:25 AM UTC
Duration
4m
Detected by Pingoru
Jul 04, 2026, 05:20 AM UTC

Update timeline

  1. investigating Jul 04, 2026, 05:20 AM UTC

    The PPRO monitoring system has identified a Partial Service Degradation affecting Test ITSM. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

  2. identified Jul 04, 2026, 05:23 AM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  3. identified Jul 04, 2026, 05:24 AM UTC

    This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

  4. resolved Jul 04, 2026, 05:25 AM UTC

    The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.