PPRO incident
[External] Trustly | | Resolved Partial Service Degradation
PPRO experienced a major incident on October 3, 2026 affecting Trustly, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2026, 10:12 AM UTC
The PPRO monitoring system has identified a Partial Service Degradation affecting Trustly. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
- identified Oct 03, 2026, 10:15 AM UTC
This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.
- monitoring Oct 03, 2026, 10:46 AM UTC
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Trustly extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved Oct 03, 2026, 11:17 AM UTC
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.