PPRO incident
[External] ZIP | Refund | Resolved Partial Service Degradation
PPRO experienced a major incident on October 1, 2026 affecting zip, lasting 15h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 01, 2026, 04:33 AM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- identified Oct 01, 2026, 08:54 AM UTC
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
- monitoring Oct 01, 2026, 12:17 PM UTC
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of ZIP extensively to ensure that performance remains stable before we formally conclude this incident.
- resolved Oct 01, 2026, 08:10 PM UTC
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.